Website and service terms

Agreement and scope

The agreement defines deliverables, cost, expected timing, each party’s responsibilities and included support. Where general website descriptions differ from written terms for a particular service, that service agreement applies, subject to statutory rights and obligations.

Paid work starts only after agreement. If pricing requires technical assessment, its scope and any fee are explained first.

Information and access

Clients must provide accurate information, review requirements and deliverables at agreed points, and provide only access they are entitled to grant. Data, content and software supplied for the work must be lawfully used and authorised.

Delays in information, access or review decisions may affect timing. Their effect is discussed when it becomes apparent.

Changes and acceptance

Additional requests and their effect on time and cost are reviewed before implementation. Delivery is checked against the agreed scope, with defects in that work corrected before closure. New requirements or changes arising from third-party modifications are assessed according to the circumstances.

Prices and payment

Currency, instalments and due dates are set out in the quotation or invoice. The total and any applicable taxes or charges are shown before payment. Use the official instructions associated with the invoice; payment is confirmed after verification.

If payment cannot be made when due, contact Paymentery to discuss the effect on work or service continuity. Suspension or termination for non-payment is subject to the agreement, appropriate notice and statutory obligations.

Ownership and handover

Custom code developed specifically for the client’s project transfers to the client on full payment, with source and documentation appropriate to the scope. Third-party and open-source components and other externally owned material retain their owners’ rights and licence terms.

Using an open-source foundation does not transfer ownership of that foundation. Design deliverables, files and any licences needed to use them are defined in the agreement.

Hosting, maintenance and backups

The environment, resources and included coverage are specified for the service. Purchasing resources or a licence does not include management, development or backups unless stated in the confirmed service description or agreement.

Backup frequency, retention, restore arrangements and response expectations are defined for the service. They should reflect data importance and rate of change. Uninterrupted operation or immediate recovery in every circumstance is not assumed.

Acceptable use

Services must not be used for unlawful activity, unauthorised access, malware, infringement of others’ rights, unsolicited bulk messaging, or intentional harm to services or other parties.

Where abuse or a security risk occurs, proportionate action may be taken to protect the service or suspend the affected part, with the reason and action explained where circumstances and statutory obligations permit.

External components and specialists

Work may depend on hosting, licensing or other external services. Dependencies affecting the scope are identified. When a specialist is needed for a defined part, their role is explained while direct technical responsibility remains with Paymentery under the agreement.

External-provider changes can affect availability, cost or compatibility. Remedial work and necessary changes are reviewed rather than assumed to be covered by the previous scope.

Cancellation and ending a service

Cancellation or termination can be requested through the contact channel or client portal. Completed work, commitments incurred, supplier costs and the agreement are reviewed, and any settlement or refundable amount is explained according to the circumstances and statutory rights.

When hosting or management ends, data, access, handover and retention or deletion timing are arranged under the agreement and applicable obligations. Transition arrangements should be requested before the termination date.

Supplier purchases

Specifications, quantity, destination and costs are approved before ordering. Timing, cancellation, returns and warranties depend on supplier and carrier conditions and statutory rights, with Paymentery’s role identified in the quotation.

Procurement does not include money-transfer, financial-intermediation or third-party payment-processing services.

Privacy and questions

Data is handled as described in the Privacy Policy. For a question about a clause or a service dispute, provide the request reference and an explanation through Contact or the client portal.

These terms do not remove rights that cannot lawfully be waived. Changes affecting an existing agreement are communicated in accordance with that agreement and relevant obligations.