Privacy policy

Data and its purposes

Name, email and phone number you provide

Responding to the enquiry and communicating about the request

Requirement description, links and project name you submit

Assessing the requirement, scope and next step

Order details, invoices and payment references

Managing agreements, billing, payment verification and follow-up

Correspondence and support requests

Maintaining the service, understanding issues and documenting agreements

Technical request information such as network address, request time and browser, depending on service logs

Operating the website, investigating faults and protecting access

Data or access you provide within a project

Performing the authorised task within its scope and your instructions

Some fields are optional. Missing contact or essential requirement details may prevent a response or assessment. Do not submit sensitive records or access secrets through the general enquiry form.

Basis for handling data

Data is used for defined purposes associated with an enquiry, requested service or existing agreement, to meet applicable obligations and protect the service. Consent is requested where required; an enquiry is not treated as consent to unrelated uses.

Access during project work

For work on a system you own or administer, the required data and permissions are identified before use. You are responsible for being entitled to grant access and provide appropriate instructions concerning your system’s users.

Processing arrangements, access, handover and deletion are addressed in the project agreement according to the data involved. Access for a task does not grant a right to publish system data or use it for another purpose.

Providers and specialists

Delivery may require hosting, email, payment or technical-tool providers, or a specialist contributing to a defined part. Information made available is limited to the purpose, with appropriate confidentiality and protection obligations considered.

Disclosure may also be necessary to meet a statutory obligation or valid request from a competent authority. Client records are not displayed in published work; demonstration data is used when showing system interfaces.

Hosting and cross-border connections

Services may use hosting, email or other providers in different countries. Data-location and transfer requirements are addressed when selecting the service environment, including any applicable safeguards; using this website does not mean all processing takes place in your country.

Browser storage, tags and external services

The enquiry form retains your entries while editing the request on the page and does not save them in browser local storage. The website uses Google Analytics through Google Tag Manager to measure visits and interactions, and Cloudflare Insights to measure page performance. These tools may use cookies and technical identifiers and receive information such as pages viewed, browser and device type, referral source and performance data. The client portal uses session and security cookies for sign-in and request protection. We have not added advertising tracking, remarketing or session replay.

Technical request information, including network address, request time, path and browser information, is recorded according to server configuration. The network address is also stored with enquiries to limit repeated requests and protect the form.

You can control cookies in browser settings; blocking necessary cookies may affect sign-in. When you open WhatsApp, an external website or a provider portal, that party’s policy also applies to the data it receives.

AI tools

AI tools may assist technical work. Any use requiring project data to be sent to an external service is assessed against the data involved, permissions, agreement and required legal basis. Self-hosting an application does not establish that all data stays on the server.

Retention and deletion

Enquiry data is retained while needed for response and follow-up. Service and payment records are retained according to the agreement and recordkeeping, claims and statutory requirements. Project-data copies follow agreed retention arrangements.

When the purpose and any statutory need end, data is deleted or made no longer attributable to individuals, as appropriate. A backup copy may remain until its retention cycle ends; deleting live data does not necessarily remove every backup immediately.

Protection

Access measures and operating configurations appropriate to the service are used. No method provides absolute protection. Data incidents are handled and required notifications made according to their nature and applicable obligations.

Your rights and requests

You can request information about how data is handled, access or a copy, correction or destruction, and withdrawal of consent where it is the basis for processing, subject to applicable conditions and exceptions. Withdrawal does not affect the lawfulness of earlier processing carried out on a valid basis.

Information needed to verify identity and protect the data may be requested before responding. If a request cannot be fully met, the reason is explained as required. Complaints can also be raised with the competent data-protection authority through its official channels.

Contact about privacy

Send the request and any service reference through Contact or the client portal. The contact number +966569966896 can be used to ask how to submit a request; do not include sensitive data in the initial conversation.

This policy is reviewed as practices change, with material changes and any required notices or consent addressed as appropriate.